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NCFE Principles of Customer Service Certificate (Online)

NCFE Principles of Customer Service Certificate (Online)

This Level 2 Principles of Customer Service Certificate aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. The qualification aims to help you to develop essential knowledge of how to carry out customer service tasks, such as how to manage information, and supporting events and know how to apply their knowledge in a variety of industries and job roles.

How you will Learn and be Assessed:

This course is completed via distance learning.

There are no live lessons to attend; you will learn independently on our online platform but with the support of a personal tutor. This means you can learn at times best for you, while still completing work within the required deadlines.

This is a 12-week course with 7 units. For each Unit, you will complete an assessment; therefore, you will have an assessment due every 12 days.

You can access the assessment at any point leading up to your deadline. It is in the form of written question and answer format, and not timed – meaning you can complete the assessment in small chunks.

Study Options

Please choose your preferred study option below:
(Times and dates are subject to change)

Dates: 07/09/2026 - 30/11/2026
Day: Various Days
Duration: 12 Weeks
Location: Online
Code: CT2PC11ONL
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Dates: 02/11/2026 - 25/01/2027
Day: Various Days
Duration: 12 Weeks
Location: Online
Code: CT2PC21ONL
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Dates: 11/01/2027 - 05/04/2027
Day: Various Days
Duration: 12 Weeks
Location: Online
Code: CT2PC31ONL
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Dates: 22/02/2027 - 17/05/2027
Day: Various Days
Duration: 12 Weeks
Location: Online
Code: CT2PC41ONL
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Dates: 19/04/2027 - 12/07/2027
Day: Various Days
Duration: 12 Weeks
Location: Online
Code: CT2PC51ONL
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