NCFE Principles of Customer Service Certificate (Online)
NCFE Principles of Customer Service Certificate (Online)
This Level 2 Principles of Customer Service Certificate aims to provide you with the underpinning knowledge that is required by employees to work in a range of different environments within a customer service role. The qualification aims to help you to develop essential knowledge of how to carry out customer service tasks, such as how to manage information, and supporting events and know how to apply their knowledge in a variety of industries and job roles.
How you will Learn and be Assessed:
This course is completed via distance learning.
There are no live lessons to attend; you will learn independently on our online platform but with the support of a personal tutor. This means you can learn at times best for you, while still completing work within the required deadlines.
This is a 12-week course with 7 units. For each Unit, you will complete an assessment; therefore, you will have an assessment due every 12 days.
You can access the assessment at any point leading up to your deadline. It is in the form of written question and answer format, and not timed – meaning you can complete the assessment in small chunks.
You should have a genuine interest in this subject
You will require good literacy and IT skills
You may find it useful to have already achieved a Level 1 Qualification
You will require a reliable internet connection and use of a device - A smartphone is not always compatible.
Please note: You must be 19+ to apply for this course.
To be awarded the NCFE Level 2 Certificate in Principles of Customer Service, you will complete the following units:
Principles of Customer Service and Delivery
Understand Customers
Understand Employer Organisations
Understand how to Communicate with Customers
Understand how to Develop Customer Relationships
Understand how to Resolve Problems and Deliver Customer Service to Challenging Customers
Understand how to Develop Working Relationships with Colleagues












