Managing Difficult Conversations and Conflict
This bite-sized course will equip you to understand types, causes, stages and impact of conflict within an organisation to help you adopt the best approach when a situation requires this. You will explore the key knowledge and skills required in the workplace to overcome conflict. This course will equip you with the knowledge on how to investigate and resolve conflict in the workplace including formal and informal methods and what to do if the conflict cannot be resolved.
The South Devon College Management and Leadership Excellence Programme is a bespoke fully funded programme of bite-sized remote courses delivered over Microsoft Teams by a variety of experienced Management and Leadership tutors from the Business and Professional Department. Each course is 3 hours in duration and delivered remotely helping your staff to gain insightful and helpful knowledge, tools and models in a variety of essential Management and Leadership subjects. You will receive a Subject Certificate of Attendance for each course completed and an overall Programme Certificate if they attend all seven sessions.
(You only receive a certificate for the courses you attend and enrolled students who complete the session can access related resources only provided by the programme co-ordinator should they need them).
Please note, enrolment must be completed 48-hours prior to the start date of the session.
This course will be fully subsidised for those who are over 19, have been resident in the UK for three years, with an exception of those who live within a devolved adult education area and those currently enrolled on an apprenticeship – please click here for more information.
Any questions regarding funding eligibility, please contact the Helpzone Team on [email protected].
Course Details
- No specific entry requirements but this course is ideal for both up and coming aspiring and experienced managers and/or individuals holding a position of responsibility or on a pathway towards senior responsibilities
Understand causes and impacts of conflict
Explore best approaches for dealing with conflict situations
Understand how to investigate and resolve conflict situations
Understand what to do when conflict cannot be resolved
Increase confidence in this subject
Managers insightful experiences and approaches
Course Applications
Please choose your preferred study option below (subject to change).
This course costs: £0.00
If the amount shown is more than £0.00 and you are aged 19 and over at the start of the course, you may have options to help fund your studies with us. The funding you can receive depends on your personal circumstances, and could mean you are entitled to fully subsidised or reduced tuition fees.
Many of our courses are fully funded for 16-18 year olds however not all courses are available for this age group.
You may also be entitled to support with travel, childcare and equipment.
To find out exactly what you could receive, contact our Helpzone team on 08000 380 123 for a free, impartial appointment, with no commitment necessary.
“I studied EU Tourism and Recreation in Poland, and have 15 years’ experience working in business. I developed marketing strategies and staff training programmes, and can now pass my knowledge on to a new wave of passionate, young professionals. I love seeing our learners develop and go on to enjoy successful careers.”Karolina Nowakowska
