19th April 2022
South Devon College are happy to see the return of a historically popular area of study and are welcoming back the first Air Cabin Crew course in over two years.
This exciting return comes off the back of welcoming a new programme coordinator, Angela Blackler to the team at the College. With her experience and high standards, students are sure to get a learning experience that fully prepares them for a career in the sky.
The demand for air cabin crew has never been greater. Airlines are looking to build up their crews again, bigger and better than ever. After a long time of being unable to go on holidays abroad, airlines have a lot of demand to keep up with and so, a bigger workforce is needed.
Jason Benn, Industry Manager for Hospitality & Catering, Leisure and Tourism at City & Guilds said “After significant challenges over the past couple of years, the aviation industry is now re-opened and back up and running. Now is an excellent and exciting time to study Cabin Crew qualifications to help gain employment in Cabin Crew and a career in Aviation.”
Jody Green is a Cabin Crew Supervisor and on-board manager for Virgin Atlantic Airlines and has been flying for many years. She reports excitement amongst the crew getting back to flying and travelling all over the world. She said the flights are getting steadily busier as customers return to holidays and business travel.
Jody is hugely passionate about outstanding customer service and she supports her teams to ensure the passengers have everything they need for a relaxed, safe journey. She explained that the travel industry is looking for more talented people to join. She said, “I would highly recommend Airline Cabin Crew roles to anyone who loves travel, has great communication skills and understands the importance of excellent customer service.”
Jody recently completed her Level 4 Hospitality Manager qualifications at University Centre South Devon (UCSD) and highly recommends the training and courses offered at UCSD and South Devon College.
The course includes learning industry terminology, health, safety and security procedures, customer service, selling skills, making passenger announcements, responding to emergencies, weather effects and customer comfort. Further training will be provided in First Aid and passenger conflict management, and you will be offered regular health and well-being activities.
There’s also the opportunity to take things to the next level after this course studying Tourism, Hospitality and Events, taking on an apprenticeship or going straight to employment.