Information Communications Technician Apprenticeship Level 3
The broad purpose of this IT occupation is to deliver efficient operation and control of the IT infrastructure (comprising physical or virtual hardware, software, network services and data storage) that is required to deliver and support the information systems needs of an organisation.
There are three pathways available within this apprenticeship:
The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.
A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.
A Digital Communications Technician may be desk or field-based resolving faults and issues with communications systems. As an Online Network Technician they would solve complex issue.
Please note to complete an apprenticeship with us, you will be required to find an employer vacancy. If you do not have an employer, the below links are useful places to find an apprenticeship:
South Devon College is committed to supporting all interested students in finding an employer and offer careers guidance, CV writing skills and interview techniques to help support your search for an apprenticeship.
Course Details
- You should have a genuine interest in this subject
- Apprentices without Level 2 English and maths will need to achieve this level prior to taking the End-Point Assessment
Provide technical support to customers
Establish and diagnose IT problems and faults
Undertake relevant processes with tools and technologies to resolve IT issues
Communicate with all levels of users, talking them through steps to take to resolve issues or set up system
Apply appropriate testing methodologies to hardware or software
Document or escalate IT tasks as appropriate
The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.
A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.
In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes.
In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data where necessary.
A Digital Communications Technician may be desk or field-based resolving faults and issues with communications systems. For example, working in a defence organisation operates as an Online Network Technician they would be at the heart of every mission solving complex issues, enabling the secure exchange of mission critical and often Top-Secret information. It would be their responsibility to administer and provide specialist communications and IT equipment including classified information and cryptographic material to guarantee Operational Capability is delivered to the Command.
Course Applications
Please choose your preferred study option below (subject to change).
This course costs: £0.00
If the amount shown is more than £0.00 and you are aged 19 and over at the start of the course, you may have options to help fund your studies with us. The funding you can receive depends on your personal circumstances, and could mean you are entitled to fully subsidised or reduced tuition fees.
Many of our courses are fully funded for 16-18 year olds however not all courses are available for this age group.
You may also be entitled to support with travel, childcare and equipment.
To find out exactly what you could receive, contact our Helpzone team on 08000 380 123 for a free, impartial appointment, with no commitment necessary.
This course costs: £
If the amount shown is more than £0.00 and you are aged 19 and over at the start of the course, you may have options to help fund your studies with us. The funding you can receive depends on your personal circumstances, and could mean you are entitled to fully subsidised or reduced tuition fees.
Many of our courses are fully funded for 16-18 year olds however not all courses are available for this age group.
You may also be entitled to support with travel, childcare and equipment.
To find out exactly what you could receive, contact our Helpzone team on 08000 380 123 for a free, impartial appointment, with no commitment necessary.
I’ve recently completed my Level 5 HR Consultant Partner Apprenticeship at South Devon College and have enjoyed every minute! South Devon College has provided me with the tools and resources I needed to complete the course. My tutor and colleagues were extremely supportive and created an open environment to encourage participation and the sharing of ideas! Doing an apprenticeship has allowed me to apply knowledge that I’ve learnt during the course into real life situations. The end point assessment project has enabled me to showcase my new skills by designing a solution to a business need. Amy Law – HR Advisor, Core Highways
