Subject content
Adult students in a classroom.
Certificate in Customer Service Highfield Level 2 Diploma in Customer Service (RQF)

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally…

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Certificate in Information, Advice or Guidance Level 2

This FREE qualification is designed for those people who work in, or are looking to work in an information, advice or guidance role such as: Careers Advisor, Counsellor, Customer Service…

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Smiling female student
Customer Service Level 1 Award (HABC)

This qualification is suitable if you wish to improve your knowledge of the importance of customer service, including how to satisfy customers’ expectations. You will be assessed by completing a…

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Adult students in a classroom
Customer Service Level 1 Award (HABC)

This qualification is suitable if you wish to improve your knowledge of the importance of customer service, including how to satisfy customers’ expectations. You will be required to take part…

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Smiling female student
Developing Customer Service Skills NCFE Level 1 Online course

This course aims to develop learner’s knowledge and understanding of customer service to support service delivery within an organisation. Upon successful completion you will achieve a NCFE Level 1 Unit…

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Adult students being taught in a classroom.
Principles of Customer Service Highfield Level 2 Diploma (RQF)

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally…

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