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RQF Customer Service Diploma

This course is aimed at students who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.

The course provides students with the knowledge and understanding of customer service for students who deal, or intend to deal, with customers on a daily basis as part of their job role (which is applicable to a variety of work environments). The RQF Customer Service Diploma Level 2 is ideal for those who have worked in a customer service environment and are seeking a qualification to reflect their skills.

This course is delivered through a mixture of three face to face sessions, online content and assessed through completion of written work.

Upon completion, you may progress to a Customer Service Speciality Apprenticeship.

If you are aged 19 and over you may have options to help fund your studies with us. The funding you can receive depends on your personal circumstances, and could mean you are entitled to free or reduced course fees. You may also be entitled to support with travel, childcare and equipment. To find out exactly what you could receive, contact our Helpzone team on 08000 380 123 for a free, impartial appointment, with no commitment necessary.

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What will I learn?

“The Public Services course at the College sparked my passion to become a Royal Air Force Physical Education/Training Officer. I gained a comprehensive insight into what it means to join each public service – due to the level of engagement and trips we experienced with each force. The support and encouragement from the staff was excellent; it gave me the room to fail and grow as many times as I needed and the motivation I needed to succeed.”Lewis Ray

Have you considered...

We have courses to suit everyone so if you haven’t found exactly what you’re looking for yet, we recommend you take a look at the following courses. We’ve selected these for you based on your interests.

Level 2 Customer Service Certificate

Level 1 HABC Customer Service Award

Returning to education

At South Devon College, we offer a wide range of adult education courses and qualifications, so whatever you want to do, you can achieve it with us. The only question is how far do you want to go?

Careers advice

With so many courses available, we understand that finding the right one for you isn’t always easy. Our Helpzone team offer dedicated careers advice and are open all year round. Drop in or call us if you would like to have a chat about your options.

Financial support

If the idea of cost is holding you back from committing to a course, there is a wide range of financial support available for adults to help fund your studies with us.