This course is aimed at students who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.
The course provides students with the knowledge and understanding of customer service for students who deal, or intend to deal, with customers on a daily basis as part of their job role (which is applicable to a variety of work environments). The RQF Customer Service Diploma Level 2 is ideal for those who have worked in a customer service environment and are seeking a qualification to reflect their skills.
This course is delivered through a mixture of three face to face sessions, online content and assessed through completion of written work.
Upon completion, you may progress to a Customer Service Speciality Apprenticeship.
"I previously worked in the automotive industry, but was always very creative and was considering a career change, potentially working in marketing roles with digital technologies. I've had a really good experience at the UCSD; the facilities and resources are excellent, and the support of the tutors is invaluable. I've been able to work on live projects set by employers, such as Living Coasts, which has been incredibly beneficial. I've been able to see the business and commercial aspect of work, and it's been a chance to apply my knowledge and develop my vocational skills. When I complete my Foundation Degree I intend to enter employment for 2 to 3 years, working in web or graphic design, before then completing a top-up year and returning to industry."Ben Young
We have courses to suit everyone so if you haven’t found exactly what you’re looking for yet, we recommend you take a look at the following courses. We’ve selected these for you based on your interests.
At South Devon College, we offer a wide range of adult education courses and qualifications, so whatever you want to do, you can achieve it with us. The only question is how far do you want to go?
With so many courses available, we understand that finding the right one for you isn’t always easy. Our Helpzone team offer dedicated careers advice and are open all year round. Drop in or call us if you would like to have a chat about your options.
If the idea of cost is holding you back from committing to a course, there is a wide range of financial support available for adults to help fund your studies with us.