Management Engagement Skills – Communication and Body Language
The aim of this bite-sized course is to help to equip you with an understanding of effective skills to engage with both internal and external stakeholders. Customer service skills play a key part in this process along with strong communication, engaging body language and listening skills. Upon completion of this course you will have enhanced your managerial skills, enabling you to confidently present and actively listen.
The South Devon College Management and Leadership Excellence Programme is a bespoke fully funded programme of bite-sized remote courses delivered over Microsoft Teams by a variety of experienced Management and Leadership tutors from the Business and Professional Department. Each course is 3 hours in duration and delivered remotely helping your staff to gain insightful and helpful knowledge, tools and models in a variety of essential Management and Leadership subjects. You will receive a Subject Certificate of Attendance for each course completed and an overall Programme Certificate if they attend all seven sessions.
(You only receive a certificate for the courses you attend and enrolled students who complete the session can access related resources only provided by the programme co-ordinator should they need them).
Please note, enrolment must be completed 48-hours prior to the start date of the session.
- No specific entry requirements but this course is ideal for both up and coming aspiring and experienced managers and/or individuals holding a position of responsibility or on a pathway towards senior responsibilities
Understanding of effective engagement skills
Understand importance of customer service skills
Exploration of managing relationships
Importance of effective listening
Increased confidence in this subject
Gain communication approaches and insights from experienced managers
Please choose your preferred study option below (subject to change).
This course costs: £11.00
If the amount shown is more than £0.00 and you are aged 19 and over at the start of the course, you may have options to help fund your studies with us. The funding you can receive depends on your personal circumstances, and could mean you are entitled to fully subsidised or reduced tuition fees.
This course is fully funded for 16-18 year olds (if applicable to the course).
You may also be entitled to support with travel, childcare and equipment.
To find out exactly what you could receive, contact our Helpzone team on 08000 380 123 for a free, impartial appointment, with no commitment necessary.
“I studied EU Tourism and Recreation in Poland, and have 15 years’ experience working in business. I developed marketing strategies and staff training programmes, and can now pass my knowledge on to a new wave of passionate, young professionals. I love seeing our learners develop and go on to enjoy successful careers.”Karolina Nowakowska