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Developing Customer Service Skills Short Course

This course aims to develop learner’s knowledge and understanding of customer service to support service delivery within an organisation. Upon successful completion you will achieve a NCFE Level 1 Unit Developing Customer Service Skills certificate. The learning outcomes covered include: understand the benefits to the organisation of good customer service, the possible consequences of poor customer service, the value of first impressions, understand positive verbal and non-verbal interaction with customers, respect for the individual is at the heart of good customer service and his/her role in dealing with complaints from customers.

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What will I learn?

“The Public Services course at the College sparked my passion to become a Royal Air Force Physical Education/Training Officer. I gained a comprehensive insight into what it means to join each public service - due to the level of engagement and trips we experienced with each force. The support and encouragement from the staff was excellent; it gave me the room to fail and grow as many times as I needed and the motivation I needed to succeed.”Lewis Ray

Have you considered...

We have courses to suit everyone so if you haven’t found exactly what you’re looking for yet, we recommend you take a look at the following courses. We’ve selected these for you based on your interests.

Level 2Certificate in Information, Advice or Guidance

Level 1Developing Customer Service Skills – Online

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