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Customer Service Level 1 Award

This qualification is suitable if you wish to improve your knowledge of the importance of customer service, including how to satisfy customers’ expectations. Topics you will study include:

• Understanding different communication methods used to provide good customer service in line with organisational procedures
• How to effectively deal with customer queries, problems and complaints

You will be assessed by completing four short pieces of portfolio evidence to demonstrate your competence.

Course details
Entry Requirements
What will I learn?

“I had heard a lot of good things about South Devon College and I didn’t want to travel far, also I wanted a change from the school environment to feel part of something bigger and better. I’ve learnt different aspects of business which I will need for the future.”Serena Gardner

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