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Customer Service Level 1 Award

This qualification is suitable if you wish to improve your knowledge of the importance of customer service, including how to satisfy customers’ expectations. Topics you will study include:

• Understanding different communication methods used to provide good customer service in line with organisational procedures
• How to effectively deal with customer queries, problems and complaints

You will be assessed by completing four short pieces of portfolio evidence to demonstrate your competence.

Course details
Entry Requirements
What will I learn?
Course fees
Code Location Dates Day Times Weeks 19-23 Fee 19+ Fee  
AW1CUS1SBN Heathfield MC 29/SEP/17 - 20/OCT/17 FRI 09:30 - 14:30 4 £196.00
£196.00 Apply Now
AW1CUS1SBV Energy Centre 27/APR/18 - 18/MAY/18 FRI 09:30 - 14:30 4 £196.00
£196.00 Apply Now
AW1CSE1PBN Heathfield MC 10/JAN/18 - 28/FEB/18 WED 17:00 - 20:00 7 £196.00
£196.00 Apply Now
FC Courses marked are full cost with no reductions available.
T2 Courses marked may entitle you to free tuition fees if you are enrolling on your first full Level 2 qualification and are 19 to 23 years olds.
T3 Courses marked may entitle you to free tuition fees if you are enrolling on your first full Level 3 qualification and are 19 to 23 years olds.
19+ Courses marked may entitle you to an Advanced Learning Loan to help fund your studies, available for learners aged 19 or over.

“The Public Services course at the College sparked my passion to become a Royal Air Force Physical Education/Training Officer. I gained a comprehensive insight into what it means to join each public service - due to the level of engagement and trips we experienced with each force. The support and encouragement from the staff was excellent; it gave me the room to fail and grow as many times as I needed and the motivation I needed to succeed.”Lewis Ray

Have you considered...

We have courses to suit everyone so if you haven’t found exactly what you’re looking for yet, we recommend you take a look at the following courses. We’ve selected these for you based on your interests.

Level 2Certificate in Information, Advice or Guidance

NCFE Level 1Developing Customer Service Skills Short Course

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