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Concierge and Guest Services (Hospitality Team Member)

A hospitality team member can work in a range of establishments, for example; bars, restaurants, cafés, conference centres, banqueting venues, hotels or contract caterers. The role of hospitality team member is very varied and although they tend to specialise in an area, they have to be adaptable and ready to support team members across the business, for example during busy periods.

In this apprenticeship, the specialist area is Concierge and Guest Services. You will obtain the knowledge, skills and behaviours to meet and greet customers, coordinate with suppliers of guest services and other organisations and source information that support customers’ experience, promote services such as valet parking and stores or transfers customers’ luggage, book external / additional services and provide a link between the customer and all departments within the business.

You will gain knowledge of local and national information or where to access it, and the variety of services available to customers. The most important part of the role is developing fantastic ‘hospitality’ skills and knowledge, and the ability to work as part of a team to ensure that every customer feels welcomed and looked after.

Course details
Entry Requirements
What will I learn?

The Chartered Manager Degree Apprenticeship gave me the opportunity to meet other leaders from the local area and widen my experience and network. The course gave me an all round management qualification, allowing me to widen my strategic thinking and develop my staff.  Mark Andrews

Paignton Campus – Vantage Point

This course is available at our Vantage Point Campus. 

Our inspirational Paignton Campus provides the very best learning environment, featuring state-of-the-art equipment and facilities.

South Devon College,
Long Road,

Have you considered...

We have courses to suit everyone so if you haven’t found exactly what you’re looking for yet, we recommend you take a look at the following courses. We’ve selected these for you based on your interests.

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About us

We currently offer a wide range of apprenticeships in various sectors including: childcare, management, hairdressing, marine and many more. Apprenticeships are available to anyone over the age of 16.

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We deliver a range of Higher Apprenticeships which offer a unique way of developing professional level, job specific skills while remaining in employment and earning a salary.

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