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Certificate in Customer Service

This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments. This qualification is ideal for those who have worked in a customer service environment and are seeking a qualification to reflect their skills

Course details
Entry Requirements
What will I learn?

"When I attended an Open Evening at the University Centre South Devon I was initially unsure which direction I wanted to take.  When I spoke to a tutor about my goals, strengths and weaknesses, they guided me to a degree in business and management and I never looked back."Charlotte McGowan

Have you considered...

We have courses to suit everyone so if you haven’t found exactly what you’re looking for yet, we recommend you take a look at the following courses. We’ve selected these for you based on your interests.

Level 2RQF Customer Service Diploma

Level 2Information, Advice or Guidance Certificate (Online)

Student Life

Life at South Devon College is about being treated like an adult and benefiting from small class sizes. We pride ourselves in offering outstanding support in state of the art facilities.

Parent Information

Did you know that 98% of our students would recommend South Devon College to a friend? We’re here to help support you and your young person throughout their time at College.

Student Support

We offer a supportive learning environment for all students including free or discounted travel options, financial support, an exclusive Job Shop service enabling you to find part time jobs while you study, personalised learning programmes and careers advice.

Help and advice

Choosing to be part of South Devon College doesn’t have to be a daunting process. Let us help you make the right choice with our range of support, advice and guidance.